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Frequently asked questions
Answers about connections, plans, automations, Fact Check, and citations.
Before you start
Identify the task, domain, and active plan. Follow the related guides for step-by-step instructions.
Step by step
- Do I need a store connection? You can begin domain tracking and public-site audits, but product- and review-based tasks need the relevant connected data.
- Which AI engines are tracked? Starter supports ChatGPT; Pro adds Gemini and Perplexity; Enterprise scopes supported coverage including Claude.
- Does fact review judge the AI answer itself? It compares content claims with product and source evidence. A person reviews the originals before choosing corrections.
- Can every skill run automatically? Connected-AI skills differ from AEKO hosted jobs. Hosting runs only supported jobs; customer-plugin scheduled loops read and propose.
- Does unlimited content include AI fees? No AEKO per-content fee on Pro and above is separate from external AI fees and credit-consuming hosted work.
- Does publishing to AEKO Shop guarantee a citation? No. A public page and bot visit are inputs and signals. Verify an actual link in the answer; citations are not guaranteed.
Check the result
If you still need help, send the screen, task time, domain, and run ID to support@aeko-intelligence.com. Do not send secret keys.
If something goes wrong
- Check the active plan, selected domain, and account permissions when a feature is missing.
- For empty data, inspect connection and collection status.