Browse guides
Guides

Frequently asked questions

Answers about connections, plans, automations, Fact Check, and citations.

4 min readDocument reviewed

Before you start

Identify the task, domain, and active plan. Follow the related guides for step-by-step instructions.

Step by step

  1. Do I need a store connection? You can begin domain tracking and public-site audits, but product- and review-based tasks need the relevant connected data.
  2. Which AI engines are tracked? Starter supports ChatGPT; Pro adds Gemini and Perplexity; Enterprise scopes supported coverage including Claude.
  3. Does fact review judge the AI answer itself? It compares content claims with product and source evidence. A person reviews the originals before choosing corrections.
  4. Can every skill run automatically? Connected-AI skills differ from AEKO hosted jobs. Hosting runs only supported jobs; customer-plugin scheduled loops read and propose.
  5. Does unlimited content include AI fees? No AEKO per-content fee on Pro and above is separate from external AI fees and credit-consuming hosted work.
  6. Does publishing to AEKO Shop guarantee a citation? No. A public page and bot visit are inputs and signals. Verify an actual link in the answer; citations are not guaranteed.

Check the result

If you still need help, send the screen, task time, domain, and run ID to support@aeko-intelligence.com. Do not send secret keys.

If something goes wrong

  • Check the active plan, selected domain, and account permissions when a feature is missing.
  • For empty data, inspect connection and collection status.

Related guides